Return Policy

Return Policy

Your Satisfaction Guaranteed

At Ballont, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return eligible items within 7 days of receipt for a refund or exchange. Please review the following guidelines to ensure a smooth return process.

Eligibility

To be eligible for a return, items must be in their original condition, unworn, and accompanied by the original packaging and tags. We reserve the right to refuse returns that do not meet these criteria or that are returned outside the specified return window.

Initiating a Return

To initiate a return, please contact our customer support team at ballont.com to request a return authorization (RA) number. Include your order number and reason for return in your request. Once approved, we will provide you with further instructions on how to return your item.

Return Shipping

You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and insuring your package, as we cannot be held responsible for lost or damaged returns.

Refunds & Exchanges

Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund or exchange within 7 business days. Refunds will be issued to the original payment method used for the purchase.

Exclusions

Certain items are not eligible for return or exchange, including personalized or customized items, pierced earrings (for hygiene reasons), and items marked as final sale. Please carefully review product descriptions and specifications before making your purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt to report the issue. We will work with you to resolve the problem as quickly as possible, whether through a replacement, repair, or refund.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us at ballont.com. Our customer support team is here to assist you and ensure your shopping experience with Ballont is enjoyable and hassle-free.